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Shipping & Delivery Policy – The Salbari Resort & Restaurant

1. Introduction

This Shipping & Delivery Policy outlines how food and beverage orders placed at The Salbari Resort & Restaurant are processed, prepared, and delivered within the resort premises.
Since The Salbari Resort operates as a closed-premise property, all deliveries are restricted to guests staying or dining within the resort.

Our goal is to ensure that every order reaches you fresh, on time, and in perfect condition, maintaining the highest standards of hygiene and service.

2. Service Coverage

  • Delivery is limited strictly to the Salbari Resort premises, including:

    • Guest rooms and cottages

    • Poolside dining area

    • Garden or outdoor seating zones

    • Conference or event halls

  • We currently do not deliver food or beverages outside the resort property or to external locations.

3. Order Placement

  • Guests can place food orders through:

    • In-room dining service (via intercom or WhatsApp ordering)

    • Restaurant counter (takeaway within resort premises)

    • Poolside or outdoor staff service

  • Once an order is placed, the restaurant team will confirm:

    • Estimated preparation and delivery time

    • Applicable charges (if any)

    • Delivery location within the resort

No third-party delivery partners (e.g., Swiggy, Zomato) are used for internal orders.

4. Preparation & Delivery Time

  • Average preparation time: 20–40 minutes depending on the dish and kitchen volume.

  • Delivery window: Within 10–15 minutes after preparation, ensuring food is served hot and fresh.

  • For large group or banquet orders, delivery time will be communicated at the time of order confirmation.

We take utmost care to maintain food quality and temperature during internal transport using covered trays or insulated containers.

5. Delivery Charges

  • In-room deliveries: Complimentary for all resort guests unless specified otherwise.

  • Outdoor service deliveries (garden, poolside, or event lawns): May incur a small service charge based on distance and setup requirement.

  • Any delivery charge (if applicable) will be clearly mentioned on the bill before order confirmation.

6. Order Modifications or Cancellations

  • Once an order has been placed and the kitchen begins preparation, it cannot be canceled or modified.

  • For minor changes (e.g., spice level, add-ons), guests are requested to inform within 5 minutes of placing the order.

  • In case of late cancellation, full charges may apply as the food would have already been prepared.

7. Food Packaging and Safety

  • All food is prepared in compliance with FSSAI hygiene standards and the resort’s internal quality control procedures.

  • Items are packed in eco-friendly, food-grade containers for internal delivery.

  • Our staff follows strict hygiene protocols, including gloves, masks, and sanitized trays during service.

8. Delivery Confirmation

  • Upon delivery, our service staff will confirm the order items with the guest.

  • Guests are requested to check their order immediately upon receipt.

  • Any discrepancies should be reported to the Restaurant Duty Manager within 10 minutes of delivery for prompt resolution.

9. Late or Missed Deliveries

While we strive to deliver every order on time, delays may occur due to:

  • Heavy kitchen load during peak dining hours

  • Weather conditions (for outdoor areas)

  • Technical or communication delays

In such cases, our team will inform guests proactively and ensure that the order is delivered at the earliest possible time.
If a delivery is significantly delayed or missed, guests may request a replacement or refund as per the Restaurant Policy.

10. Refunds for Delivery Orders

Refunds or replacements will only be processed if:

  • The delivered food is incorrect, missing, or damaged; or

  • There are significant service delays caused by operational errors.

Refunds, if applicable, will be credited to the original mode of payment within 7–10 business days, following internal review.

11. Force Majeure

In case of natural disruptions (such as heavy rain, power failure, or unforeseen events) that impact internal service delivery, the resort will:

  • Attempt to deliver the order as soon as conditions permit, or

  • Offer to replace or cancel the order with a full refund (if payment was made in advance).

12. Contact for Delivery Queries

For any delivery-related queries or feedback, guests may contact:
📞 +91 98833 56418 / +91 3221 253229
📧 salbariwebsite@gmail.com
📍 The Salbari Resort & Restaurant, Belpahari, Jhargram, West Bengal – 721501

Last Updated: October 2025
Entity Name: Pari Smile Foundation (Banking Partner for The Salbari Resort & Restaurant)
Website: www.salbariresort.com

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