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Refund & Cancellation Policy – The Salbari Resort & Restaurant

1. Introduction

This Refund & Cancellation Policy governs all reservations and transactions made with The Salbari Resort & Restaurant, whether booked directly through our website (www.salbariresort.com), via phone, email, or in person.
All online transactions are processed securely through our authorized payment gateway, Razorpay, under the registered banking entity Pari Smile Foundation.

By confirming a booking, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this policy.

2. Reservation Confirmation

  • A reservation is considered confirmed only upon receipt of an advance or full payment, as communicated during the booking process.

  • Payments can be made via Razorpay, UPI, direct bank transfer, or other approved digital modes.

  • Upon successful payment, guests will receive a booking confirmation email or message containing reservation details such as room type, check-in/check-out dates, and total charges.

Please note: Without an advance payment, the resort reserves the right to release the booking without prior notice.

3. Cancellation by Guest

a. Standard Bookings (Non-Peak Season)

  • Free Cancellation (100% Refund): Cancellations made 15 days or more before the check-in date are eligible for a full refund of the booking amount, excluding any applicable payment gateway or bank processing fees.

  • Partial Refund (50%): Cancellations made between 7 and 14 days prior to the check-in date will be refunded 50% of the total booking amount.

  • No Refund: Cancellations made less than 7 days prior to check-in or failure to arrive (“No Show”) will result in forfeiture of the entire booking amount.

b. Peak Season & Special Event Bookings

During high-demand periods such as Christmas, New Year, long weekends, national holidays, or special promotional packages, all confirmed bookings are non-refundable unless otherwise mentioned in a specific offer.
Guests are advised to review the terms of their booking carefully before payment during these periods.

4. Early Check-Outs and Shortened Stays

If a guest chooses to check out earlier than the booked duration or shortens the stay after check-in, no refund will be applicable for the unused nights.
Any request to shorten the stay is treated as a partial cancellation and will be governed by the same refund timelines mentioned above.

5. Modifications and Date Changes

  • Guests may modify their booking dates once, free of charge, if the request is made at least 7 days before the original check-in date.

  • All modifications are subject to room availability and applicable rate differences for the new dates.

  • For date-change requests made within 7 days of check-in, the cancellation terms stated above will apply.

6. Cancellation by The Salbari Resort & Restaurant

In rare cases, the resort may cancel bookings due to unforeseen or unavoidable circumstances, including but not limited to:

  • Natural calamities, pandemics, or government restrictions.

  • Technical errors in the booking system.

  • Overbooking caused by human error.

In such cases, guests will be offered:

  • A rescheduled booking date at no extra cost, or

  • A full refund of the amount paid for the reservation.

No additional compensation will be provided beyond the paid booking amount.

7. Refund Procedure

  • Eligible refunds will be processed within 7–10 business days from the date of cancellation confirmation.

  • Refunds will be credited to the original mode of payment (e.g., Razorpay, bank transfer, or UPI).

  • Non-refundable charges: Payment gateway fees, bank processing charges, and any currency conversion fees (for international transactions) are non-refundable.

  • In case of unforeseen delays caused by banking systems or payment gateways, the resort will not be liable for additional compensation.

8. Force Majeure Conditions

If your booking is affected by events beyond our control—such as floods, earthquakes, lockdowns, or other “Force Majeure” situations—the following options will be offered:

  • Rescheduling of your stay within a 12-month period without penalty (subject to availability).

  • Partial or full refund, depending on the extent of the disruption and recoverable costs.

The resort reserves the right to determine the appropriate resolution based on the nature of the event and incurred operational costs.

9. How to Cancel or Request a Refund

Guests may request cancellations or refunds by contacting our booking desk through any of the following channels:

To expedite processing, please include:

  • Booking ID or reference number

  • Name used during booking

  • Payment receipt or transaction ID

Our team will review the request and respond within 2 business days.

10. Policy Governance

This Refund & Cancellation Policy is governed by the laws of India, and any disputes arising from its interpretation or enforcement shall be subject exclusively to the jurisdiction of the competent courts in West Bengal, India.

The resort reserves the right to modify or update this policy periodically, with the latest version always available on our official website.

Last Updated: October 2025
Entity Name: Pari Smile Foundation (Banking Partner for The Salbari Resort & Restaurant)
Website: www.salbariresort.com

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