Privacy Policy
1. Introduction
This Privacy Policy applies to The Salbari Resort & Restaurant ("we", "our", "us") and governs the collection, use, and sharing of your personal data through the website (www.salbariresort.com), booking platform (including Razorpay), email, or other communication channels. We are committed to protecting your privacy and handling personal data responsibly and transparently.
2. Data Protection Framework
We process digital personal data in accordance with the Digital Personal Data Protection Act, 2023. Under this law, you have rights such as access, correction, erasure, revocation of consent, grievance redressal, and more. Additionally, our practices meet the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
3. Information We Collect
We collect personal data you voluntarily provide, including but not limited to:
• Identity & contact details: name, email, phone number, postal address.
• Booking specifics: dates of stay, room type, number of guests, special requests.
• Payment data: partial or full payment information via Razorpay, such as transaction ID, payment confirmation, and billing information (note: sensitive payment data is processed by Razorpay securely and not stored by us).
• Website usage: IP address, device information, browsing behaviour, cookies (refer to Cookie Notice).
4. Purpose of Collection & Processing
We use your information to:
• Facilitate bookings and payments through Razorpay; manage reservations and confirmations.
• Communicate promotional offers, service updates, and special packages (with your consent).
• Improve website functionality and guest experience via analytics and performance monitoring.
• Comply with legal obligations, such as taxation or lawful requests by authorities.
5. Legal Basis and Consent
Processing is based on your consent or necessity for performance of contract and legal obligations. You may withdraw your consent at any time, subject to legal or contractual restrictions.
PRIVACY POLICY DOCUMENT: THE SALBARI RESORT & RESTAURANT
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6. Disclosure of Personal Data
We only share personal data with third parties when necessary, for example:
• Razorpay for secure payment processing.
• Service providers (e.g., housekeeping, billing, IT support) under confidentiality.
• Legal authorities if mandated by law.
7. Data Security & Retention
We apply administrative, technical, and physical safeguards to protect your personal data. We retain data only as long as needed for booking, billing, legal, or compliance purposes as per applicable data retention laws.
8. Your Rights
Under DPDP Act, you have the right to:
• Access, correct, or erase your personal data.
• Withdraw consent for processing.
• Lodge a grievance with our designated Data Privacy Officer.
9. Policy Updates
Any changes to this policy will be posted on this page with the revision date, ensuring you’re always informed.
10. Contact
For questions or requests regarding this policy or your rights, please contact us at: Email: salbariresort@gmail.com Phone: +91-98833 56418 / +91-03221 253229