Privacy Policy

1. Introduction

This Privacy Policy applies to The Salbari Resort & Restaurant ("we", "our", "us") and governs the collection, use, and sharing of your personal data through the website (www.salbariresort.com), booking platform (including Razorpay), email, or other communication channels. We are committed to protecting your privacy and handling personal data responsibly and transparently.

2. Data Protection Framework

We process digital personal data in accordance with the Digital Personal Data Protection Act, 2023. Under this law, you have rights such as access, correction, erasure, revocation of consent, grievance redressal, and more. Additionally, our practices meet the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

3. Information We Collect

We collect personal data you voluntarily provide, including but not limited to:

Identity & contact details: name, email, phone number, postal address.
Booking specifics: dates of stay, room type, number of guests, special requests.
Payment data: partial or full payment information via Razorpay, such as transaction ID, payment confirmation, and billing information (note: sensitive payment data is processed by Razorpay securely and not stored by us).
Website usage: IP address, device information, browsing behaviour, cookies (refer to Cookie Notice).

4. Purpose of Collection & Processing

We use your information to:

Facilitate bookings and payments through Razorpay; manage reservations and confirmations.
Communicate promotional offers, service updates, and special packages (with your consent).
Improve website functionality and guest experience via analytics and performance monitoring.
Comply with legal obligations, such as taxation or lawful requests by authorities.

5. Legal Basis and Consent

Processing is based on your consent or necessity for performance of contract and legal obligations. You may withdraw your consent at any time, subject to legal or contractual restrictions.

6. Disclosure of Personal Data

We only share personal data with third parties when necessary, for example:

Razorpay for secure payment processing.
Service providers (e.g., housekeeping, billing, IT support) under confidentiality.
Legal authorities if mandated by law.

7. Data Security & Retention

We apply administrative, technical, and physical safeguards to protect your personal data. We retain data only as long as needed for booking, billing, legal, or compliance purposes as per applicable data retention laws.

8. Your Rights

Under DPDP Act, you have the right to:

Access, correct, or erase your personal data.
Withdraw consent for processing.
Lodge a grievance with our designated Data Privacy Officer.

9. Policy Updates

Any changes to this policy will be posted on this page with the revision date, ensuring you’re always informed.

10. Contact

For questions or requests regarding this policy or your rights, please contact us at:
Email: salbariresort@gmail.com
Phone: +91-98833 56418 / +91-03221 253229

Refund & Cancellation Policy

1. Introduction

This Refund & Cancellation Policy outlines the terms applicable to all reservations made directly through our website (www.salbariresort.com), in person, or via phone/email, including transactions processed through Razorpay. By making a booking, you agree to abide by the terms herein.

2. Reservation Confirmation

All reservations are confirmed only upon receipt of advance payment or full payment, as specified during the booking process.
Payment can be made securely via Razorpay, bank transfer, UPI, or other approved channels.
Upon successful payment, you will receive a booking confirmation email or message with the reservation details.

3. Cancellation by Guest

Standard Bookings (Non-Peak Season)

Free Cancellation: Cancellations made 15 days or more prior to check-in are eligible for a 100% refund of the booking amount, minus any applicable payment gateway or bank charges.
Partial Refund: Cancellations made between 7–14 days prior to check-in will be refunded 50% of the booking amount.
No Refund: Cancellations made less than 7 days prior to check-in or “No Show” (failure to arrive) will result in no refund.

Peak Season & Special Events

(Example: Christmas, New Year, national holidays, special packages)

All bookings during these periods are non-refundable once confirmed, unless otherwise stated in the offer.

4. Early Check-Out / Shortened Stay

If you choose to shorten your stay after check-in, no refund will be applicable for the unused nights.

5. Modification of Booking

Date changes are allowed once without penalty if requested at least 7 days prior to check-in, subject to availability and applicable rate differences.
For changes requested within 7 days, the cancellation terms above will apply.

6. Cancellation by The Salbari Resort & Restaurant

We reserve the right to cancel bookings due to unavoidable circumstances such as:

Natural disasters, pandemics, government restrictions.
Technical errors in booking systems.
Overbooking due to human error.

In such cases, you will be offered:

An alternative booking date, OR
A full refund of the amount paid.

7. Refund Process

Refunds for eligible cancellations will be processed within 7–10 business days from the date of cancellation confirmation.
Refunds will be credited to the original mode of payment (Razorpay, bank account, UPI, etc.).
Any payment gateway charges, bank fees, or currency conversion charges are non-refundable.

8. Force Majeure

In case of events beyond our control (natural calamities, strikes, lockdowns, etc.), refunds will be governed by our Force Majeure Policy, which may allow for rescheduling instead of monetary refunds.

9. Contact for Cancellations & Refunds

Email: salbariwebsite@gmail.com
Phone: +91-98833 56418 / +91-03221 253229
Please include your booking ID and payment receipt for faster processing.

Terms & Conditions – The Salbari Resort & Restaurant

1. Introduction

These Terms & Conditions (“Terms”) govern your use of our services, including room bookings, restaurant services, event hosting, and online/offline food orders. By confirming a booking or placing an order, you agree to be bound by these Terms.

2. Definitions

“Guest”: Any individual who makes a booking, stays at the resort, or uses our services.
“We/Us”: The Salbari Resort & Restaurant, its owners, management, and employees.
“Services”: Includes accommodation, dining, events, and all associated facilities.

3. Booking & Payment

Bookings must be secured with advance or full payment via Razorpay, UPI, bank transfer, or other approved methods.
The rates displayed on our website are subject to change without notice unless confirmed by payment.
Any taxes, government levies, or service charges applicable at the time of stay will be added to the final bill.

4. Check-In & Check-Out

Check-in Time: 12:00 PM onwards.
Check-out Time: 11:00 AM.
Early check-in or late check-out is subject to availability and may incur additional charges.

5. Guest Responsibilities

Guests agree to:

Provide accurate personal details during booking.
Maintain decorum and respect resort property and staff.
Comply with safety rules, including fire safety and restricted access areas.
Avoid illegal activities or possession of prohibited substances on premises.

6. Damage & Loss

Any damage to resort property caused by a guest or their visitors will be charged at actual repair/replacement cost.
The resort is not responsible for loss or theft of personal belongings. Guests are advised to use in-room safes or deposit valuables with reception.

7. Pets & Outside Food

Pets are allowed only in designated areas with prior approval.
Outside food and alcoholic beverages are not permitted unless agreed upon in writing.

8. Liability Limitation

We shall not be held liable for any injury, illness, loss, or damage arising from the use of our services, except in cases of proven negligence.
Guests participate in activities at their own risk.

9. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in relation to our services shall be subject exclusively to the jurisdiction of the competent courts located in West Bengal, India.

10. Amendments

We reserve the right to amend these Terms at any time, with updates posted on our official website.

Restaurant Policy – The Salbari Resort & Restaurant

1. Scope

This policy governs all dining services provided by The Salbari Resort & Restaurant, including:

Offline dining (dine-in and takeaway orders placed at the restaurant).
Online orders placed via our website, phone, or authorized delivery partners.

2. Operating Hours

Dine-in: 11:00 AM – 10:30 PM (subject to change on special occasions or peak seasons).
Online Orders: Accepted between 11:30 AM – 10:00 PM, subject to availability.
Room Service: Available for in-house guests between 7:00 AM – 10:00 PM.

3. Menu & Pricing

All prices are in Indian Rupees (INR) and inclusive of applicable taxes unless stated otherwise.
Menu items are subject to seasonal availability and may change without prior notice.
Images on the website or promotional material are for representation only; the actual presentation may vary.

4. Ordering & Payment

Offline orders: Payment can be made in cash, by card, UPI, or other approved modes.
Online orders: Full payment is required at the time of order via Razorpay, UPI, or other listed gateways.
Orders will be processed only after payment confirmation.

5. Delivery & Takeaway

Delivery Radius: Limited to specified areas within [X km] of the restaurant.
Estimated Delivery Time: 30–60 minutes, depending on distance, traffic, and order volume.
Delivery charges, if applicable, will be displayed before payment.
Customers are requested to check the order upon receipt and report discrepancies immediately.

6. Cancellation & Refund for Food Orders

Dine-in: Orders once placed cannot be cancelled after preparation has started.
Takeaway / Delivery:
- Cancellations within 5 minutes of placing the order are eligible for a 100% refund.
- Cancellations after food preparation begins are non-refundable.
In case of incorrect or missing items, customers must notify us within 30 minutes of delivery. We will either replace the item or issue a refund at our discretion.
Refunds for online payments will be processed within 5–7 business days to the original payment method.

7. Food Safety & Hygiene

We follow FSSAI guidelines for food handling, preparation, and storage.
Packaging is designed to maintain food temperature and hygiene during delivery.

8. Allergens & Dietary Requirements

Guests must inform staff of any allergies or dietary restrictions before placing an order.
While we take precautions, we cannot guarantee a completely allergen-free kitchen.

9. Customer Support

For order-related concerns:
Email: salbariwebsite@gmail.com
Phone: +91-98833 56418 / +91-03221 253229

Room Staying Policy – The Salbari Resort & Restaurant

1. Scope

This policy governs all in-house stays at The Salbari Resort & Restaurant. By checking in, guests agree to comply with these rules to ensure a safe, comfortable, and respectful environment for all.

2. Guest Registration & Identification

All guests must present a valid government-issued photo ID at the time of check-in (Aadhaar, Passport, Voter ID, Driving License).
For foreign nationals, a valid passport and visa are mandatory.
Only registered guests are allowed to stay overnight in the room. Visitors may be permitted in common areas during designated visiting hours with prior approval from the front desk.

3. Check-In & Check-Out Timings

Check-in: 12:00 PM onwards.
Check-out: 11:00 AM.
Early check-in or late check-out is subject to availability and may incur additional charges.
Guests who overstay beyond check-out time without prior arrangement may be charged an extra night’s tariff.

4. Room Occupancy & Conduct

Rooms are for accommodation purposes only. Illegal activities are strictly prohibited.
Noise levels must be kept low to avoid disturbing other guests.
Parties or gatherings in guest rooms are not permitted without prior written approval from management.
Smoking is not allowed inside rooms unless staying in a designated smoking room. A penalty will apply for violation.

5. Housekeeping & Maintenance

Rooms will be cleaned daily between 9:00 AM and 4:00 PM. Guests may request a specific cleaning time.
Linen and towels will be replaced every alternate day unless requested earlier.
Any maintenance issues should be reported immediately to reception.

6. Damage & Loss

Guests are liable for any damage caused to the room, furniture, fixtures, or equipment. The cost of repair or replacement will be charged to the guest’s account.
The resort is not responsible for the loss of personal belongings. Valuables should be stored in the in-room safe or deposited with reception.

7. Food & Beverages

Outside food and alcoholic beverages are not permitted unless prior approval is given.
Room service is available during designated hours and is subject to menu availability.

8. Safety & Emergencies

Guests must familiarize themselves with emergency exits and safety instructions provided in the room.
Firefighting equipment is provided on each floor; misuse will attract penalties and legal action.
In case of medical emergencies, contact reception immediately.

9. Pet Policy

Pets are allowed only in designated rooms with prior booking and approval.
Guests must ensure pets do not cause disturbance or damage. Additional cleaning charges may apply.

10. Governing Law

This policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of the competent courts in West Bengal, India.

Force Majeure Policy – The Salbari Resort & Restaurant

1. Purpose

This policy outlines our approach to handling reservations, events, and services affected by circumstances beyond our reasonable control (“Force Majeure Events”). It applies to all guests, customers, and partners.

2. Definition of Force Majeure

A Force Majeure Event includes, but is not limited to:

Natural disasters: floods, earthquakes, cyclones, landslides, storms.
Acts of God: extreme weather, epidemics, pandemics, plague, or other public health emergencies.
Government actions: lockdowns, curfews, travel restrictions, regulations, or bans.
Civil unrest: riots, strikes, war, terrorism, or threats thereof.
Infrastructure failures: power outages, water shortages, or transportation disruptions.
Any other event beyond the reasonable control of The Salbari Resort & Restaurant.

3. Impact on Bookings & Services

If a Force Majeure Event prevents us from fulfilling your booking or providing services:

We will notify you as soon as possible via your registered contact details.
Services may be postponed, rescheduled, or substituted where feasible.
In case services cannot be delivered at all, you may be eligible for a refund or credit note, as per Section 4.

4. Refunds & Credits

Refunds: If a Force Majeure Event occurs before your check-in date and services cannot be rescheduled, we may offer a partial or full refund at our discretion, excluding non-recoverable costs (e.g., payment gateway charges).
Credits: Alternatively, we may issue a credit note valid for 12 months, allowing you to rebook without penalty.
Events & Group Bookings: For weddings, conferences, and other group reservations, the refund/credit terms will be decided case-by-case, depending on advance payments and incurred costs.

5. Guest Obligations

Guests must provide accurate contact details to ensure timely updates.
In case of government-imposed travel restrictions from your departure location, you must inform us promptly to explore rescheduling options.

6. Limitation of Liability

The Salbari Resort & Restaurant shall not be held liable for any loss, damage, injury, delay, or additional costs incurred due to a Force Majeure Event.

7. Governing Law

This policy is governed by the laws of India, with disputes subject to the jurisdiction of the competent courts in West Bengal, India.

Cookie Policy – The Salbari Resort & Restaurant

1. Introduction

This Cookie Policy explains how The Salbari Resort & Restaurant (“we”, “our”, “us”) uses cookies and similar tracking technologies on our website www.salbariresort.com. By continuing to browse our website, you consent to the use of cookies as described here.

2. What Are Cookies?

Cookies are small text files placed on your computer or mobile device when you visit a website. They help us recognize your device, remember your preferences, and improve your overall browsing experience.

3. Types of Cookies We Use

Strictly Necessary Cookies
- Essential for website functionality (e.g., enabling secure login, booking, and payment processing).
- Without these, the website may not function properly.
Performance Cookies
- Collect anonymous data on how visitors use our website (e.g., pages visited, time spent) to improve performance.
- Example: Google Analytics cookies.
Functionality Cookies
- Remember your preferences such as language settings and previous bookings.
- Provide a more personalized browsing experience.
Targeting / Advertising Cookies
- Used to deliver relevant ads and promotional content based on your browsing behaviour.
- May be set by us or third-party advertising networks.

4. How We Use Cookies

We use cookies to:

Facilitate online bookings and secure payments via Razorpay.
Analyse website traffic to improve usability.
Remember your preferences for future visits.
Show relevant offers and promotions.

5. Managing Cookies

You can manage or disable cookies through your browser settings.
Please note that blocking certain cookies may impact your ability to use some features of our website, including online booking and payment functions.

6. Third-Party Cookies

Our website may use third-party services (e.g., Google Analytics, Razorpay) that place cookies on your device. These third parties have their own privacy and cookie policies, which we encourage you to review.

7. Policy Updates

We may update this Cookie Policy from time to time to reflect changes in technology, law, or our business practices. The latest version will always be available on our website.

8. Contact Us

If you have any questions about our use of cookies:
Email: salbariwebsite@gmail.com
Phone: +91-98833 56418 / +91-03221 253229

Adventure & Outdoor Exploration Policy – Belpahari Region

1. Location Context
The Salbari Resort & Restaurant is situated in the scenic and ecologically diverse Belpahari forest region, an area known for its ancient temples, dense forests, high and steep hills, deep caves, natural waterfalls, and other cultural and natural wonders. While these locations are breath-taking, they also present significant hazards due to their untamed and unmodified nature. Risks include uneven terrain, slippery and moss-covered rocks, sudden water surges, sheer cliff drops, and the presence of wild animals.

2. Exploration Options for Guests

Guests are free to explore the surrounding attractions at their own discretion and risk.
Upon request, Salbari Resort can arrange for an experienced local guide, familiar with the terrain and cultural sites, to accompany guests. These guides may be independent contractors and not employees or agents of Salbari Resort.

3. Nature of Risks
By choosing to engage in outdoor exploration, guests acknowledge that such activities carry inherent dangers, which may include, but are not limited to:

Slips, trips, or falls on uneven, loose, or wet terrain.
Drowning, serious injury, or death from falls into rivers, waterfalls, or rock crevices.
Rockslides, landslides, or sudden flooding caused by weather changes.
Encounters with wild animals such as snakes, elephants, boars, leopards, and other potentially dangerous species.
Dehydration, heatstroke, exhaustion, or other medical conditions caused by physical exertion in challenging environments.
Injuries or fatalities resulting from reckless or unsafe behaviour, including intentional acts of self-harm or suicide.

4. Personal Responsibility

Guests are solely responsible for their personal safety, conduct, and belongings during any outdoor activity, whether guided or unguided.
Salbari Resort & Restaurant, its management, and its staff will not be held responsible for any injury, accident, illness, death, or loss/damage to personal property arising during exploration.
Participation in such activities is entirely voluntary and undertaken at the guest’s own risk.

5. Recommended Safety Measures
To enhance personal safety, guests are advised to:

Wear appropriate footwear with good grip.
Carry drinking water, a first-aid kit, and emergency supplies.
Avoid venturing into unfamiliar areas alone, especially after dark.
Maintain a safe distance from cliff edges, waterfalls, and fast-flowing rivers.
Avoid provoking or approaching wild animals.
Follow the instructions of local guides or authorities at all times.

6. Emergency Assistance
In case of an accident or emergency, Salbari Resort will, on humanitarian grounds:

Provide immediate contact with local medical and rescue services.
Arrange transport to the nearest available medical facility when possible.
Cooperate with local law enforcement and government authorities as required.
These efforts do not imply or establish any acceptance of liability.

7. Legal Compliance & Jurisdiction

Salbari Resort & Restaurant will comply with all applicable local, state, and national laws in the event of any incident. Any disputes arising from or related to this policy shall be subject exclusively to the jurisdiction of competent courts in West Bengal, India.

8. Guest Acknowledgement

By booking accommodation, meals, or any services with Salbari Resort & Restaurant and choosing to engage in exploration of the Belpahari region, guests confirm that they have read, understood, and accepted the terms of this Adventure & Outdoor Exploration Policy, and that they voluntarily assume all associated risks.